See also: Customer FAQ  
We ask that all spa guests arrive approximately 20 minutes prior to their first scheduled appointment time. This allows time for showering and enjoying all of our locker room amenities. Arriving late for a scheduled appointment decreases the time of your treatment, potentially reducing its effectiveness and your pleasure. (Your treatment will end at its scheduled time so the next guest is not delayed.) If you arrive more than 15 minutes late, your appointment will be rescheduled. In addition, we request that you notify us at least 24 hours in advance if you need to cancel or reschedule, otherwise you will be charged 50% of the value of your services.
 
Monday:      9am-6pm
Tuesday:     9am-9pm
Wednesday: 9am-9pm
Thursday:    9am-9pm
Friday:        9am-6pm
Saturday:    9am-6pm
Sunday:      12pm-6pm
 
Gift cards are available in any denomination for all our salon and spa services including packages. Cards may only be used for gratuity if specified at time of purchase. Gift Cards non-refundable and expire one year from date of purchase.
 
Imperial Salon & Spa offers memberships that entitle clients to discounts on salon and spa services, as well as, products and gift cards. Memberships cannot be combined with other discounts or used for gratuity, and are valid for one year from date of enrollment.
 
The Imperial Salon & Spa requests a 50% deposit for groups of 3 or more and an 18% gratuity will be added for your convenience. A 7 day cancellation policy applies to all groups. Call to schedule parties for any occasion. Bridal parties welcome!
 
We provide private lockers for personal belongings. However, we recommend leaving all valuables at home. Imperial Salon & Spa is not responsible for lost or stolen items.
 
  • A $25 fee will apply for all returned checks.
  • Prices and services are subject to change.
  • All individuals under the age of 18 receiving spa services must be accompanied by an adult who assumes full responsibility for the person.
  • The consumption of complimentary alcoholic beverages is strictly limited to those 21 and over.
 


Do I need to make an appointment?
We will do our best to accommodate walk-in’s, however, appointments are highly recommended. We are open Monday, Friday and Saturday from 9am-6pm; Tuesday, Wednesday and Thursday from 9am-9pm; and Sunday from 12pm-6pm.

How far in advance to I need to book an appointment?
Monday through Thursday we suggest 1-2 days in advance
Friday and Saturday 1-2 weeks in advance is recommended

What if I need to cancel a reservation?
Our cancellation policy requires a full 24-hour notice; otherwise you will be charged 50% of the value of your services.

How are gratuities handled and how much should I give?
Your gratuities can be included on a credit card or check. We also provide gratuity envelopes for cash gratuities. A customary 15% is normal for a service. If large parties are booked we automatically include 18% for the services.

What does a spa membership entail?
Imperial Salon and Spa offers our clients the chance to have a credit system with us, similar to a credit account. Memberships are available in 3 levels: Silver 15%($2,000), Gold 20%($3,500) or Platinum 25%($5,000). With each level you receive the specified discount. Membership is valid for one year and is good towards any service in our spa and salon or for buying merchandise or gift certificates that are in dollar increments.

How can I ensure a memorable spa experience?
Communicate with your service providers, they are here to make you feel relaxed and will customize your service to fit your needs.

What should I wear for my spa visit?
Comfortable clothing is preferred. We provide a robe and slippers for you to wear for body treatments, massage, and facials.

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