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Suntree / Melbourne 321.254.4432

Indian Harbour Beach 321.777.4242

COVID-19 Client Protocols

Imperial Salon and Spa - Client Protocols for COVID-19

What to expect when arriving at Imperial:
  • We will ask clients to be wearing a mask on arrival and that it remains on during all services
  • Clients will be asked to fill out a questionnaire on arrival and have their temperature taken. (If temperature is over 99 degrees, we will deny services and client will be asked to leave.)
  • We ask our clients to leave purses in their car
  • Bringing only Phone, Keys and Credit Card
  • We will provide a sanitation area where you will sanitize all your belongings and then put them in a plastic bag
  • We will have you sanitize the bottom of your shoes
  • You will be asked to sanitize and wash your hands throughout your visit
  • Only the person receiving a service will be allowed to enter the building
  • $5.00 service charge will be added to your service charge
Checking in:
  • We kindly ask that you WAIT IN YOUR CAR on arrival
  • Once at Imperial please reach out to us by phone and advise you to have arrived
  • We ask all guests to arrive 10 minutes prior to their appointment time enabling Imperial to go through the check in process
  • We will contact you by phone when your provider is ready, and they will meet you at the door
  • IF you are late for your appointment it will be cancelled, rescheduled or appointment will be revised accordingly
  • When your provider meets you at the door, they will go through the check in protocols
  • We ask not to hug even though we all miss each other
  • At this time, we are not servicing refreshments or food of any kind
Checking out:
  • We are currently taking “NO CASH” payments
  • You are welcome to tip your provider directly if you wish
  • ALL PAYMENTS will be Credit Cards only
  • Tips can be paid via Credit Cards
Retail:
  • Clothing in our boutique - No trying on of clothes
  • ALL SALES ARE FINAL - NO REFUNDS OR EXCHANGES
  • Do NOT TOUCH PRODUCTS in retail area. Please ask for help
Gift Cards:
  • Gift cards are available online
  • Call ahead if you wish to purchase a Gift Card at Imperial for pick-up

Our goal is to keep our clients and staff safe and healthy.